Arlo|Smart Home Security|Wireless HD Security Cameras

VMB5000 no firmware

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Nickbrown20
Aspirant
Aspirant

Hi all,

 

I’ve lost all functionality of my Arlo system. I think it’s an issue with the base station. I’ve tried restarting, resetting, adding, removing with no luck. It can never find a firmware update and says I need to update to add cameras? It had been working fine for a few years. Very frustrated, any help appreciated.

 

regards

 

nick

 

 

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ShayneS
Arlo Moderator
Arlo Moderator

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Nickbrown20
Aspirant
Aspirant

I have as well, just waiting in a response…

razel0
Aspirant
Aspirant

Thank you for the advice.

I run Pi-hole on a raspberry pi. One of my first thoughts was that maybe it was blocking the hub. The pi ultimately uses Google DNS after filtering.

I cant find anything to suggest this is actually a problem, though.

Pi-hole has been running the entire time, even when the hub was working for months.

Disabling Pi-hole leads to no improvement in hub connectivity.

In the Pi-hole logs, I can see all requests for an Arlo domain are passed through unblocked.

This theory wouldn’t explain why the hub connects for some time after a restart.

So unfortunately I don’t think DNS is the issue.

jguerdat
Guru Guru
Guru

If possible, take the hub to a friend's house and try adding it there. There have been a few instances where doing this caused it to work fine when returned home.

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