Arlo|Smart Home Security|Wireless HD Security Cameras
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Re: VMB5000 Requires Frequent Restarts

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Aspirant
Aspirant

For some reason my cameras fail to pick up any motion, send any notification or save any video at random periods of the day.
My internet is working - and was working when i was testing it out. I have smart notifications turned on. When I tried it out yesterday afternoon by walking in front of the camera everything appeared to be working.
This morning, I walked in front of the same camera - nothing. No notification and nothing saved on the SD Card stored locally. The camera was turned on; I could manually view the camera and myself on the image.

 

On the Arlo app, i restarted the VMB5000 Station and then tried out the same testing as above. I got a notification and a record - looked like it was working as normal.

 

Now, why must I have to restart the VMB5000 once or twice a day to get the whole system to work? Can anyone assist with what is going wrong?

 

Thanks.

 

Model: VMB5000 | Arlo Ultra Base Station
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Star
Star
Mine has started this as well, except my camera sticks on "connecting".

It happens at least once every few days. All recording and notifications stop until I reboot the base
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Aspirant
Aspirant

I have the same issue from long time ago. Issues I see are, live view stops showing movement(it becomes like still camera), motion detection stops, detected clips not saved to library, CVR stops, can't see CVR records. I'm keep restarting every day.

Model: VMS5240 | Arlo Ultra 2 Camera Kit
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Community Manager
Community Manager

The development team has been investigating these reports. Are you all still experiencing today the same behavior as previously described? Does rebooting your SmartHub always resolve the issue?

 

JamesC

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Star
Star
Yes. It happens often, and with no consistency. Rebooting the hub always fixes mine
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Aspirant
Aspirant

Same here. Dec 2019 firmware update corrected all issues I was having except every day or so I have to restart the base unit. Runs flawlessly until it is apparent motion alerts have stopped. There is no other indication. And restarting always resumes desired function.

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Guru Guru
Guru

@John_o wrote:

 every day or so I have to restart the base unit. Runs flawlessly until it is apparent motion alerts have stopped. There is no other indication. And restarting always resumes desired function.


Is the LED on the base still blue when the motion alerts stop?

Have you tried restarting the camera instead of the base?

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Aspirant
Aspirant

I'll check the base unit light next occurrence as well as test restarting the camera. Of course, it's now been several days since loosing motion alerts! I should mention that this is a power cord camera.

Discussion stats
  • 7 Replies
  • 453 Views
  • 0 Likes
  • 6 In Conversation