Ultra not charging

[moyda23]

My Arlo Ultra camera isn’t charging. The app says it is charging up until it gives me the low battery alert. So far the Arlo Ultra Cameras have been a disappointment. I have had a number of charging and connection issues. Any thoughts? I’m tired of buying new charging cables or batteries.

[jguerdat]

Why are you buying replacement parts when you have a warranty? Use the Contact SUpport link at the bottom here.

[ashlah]

Hi mate, I also had this issue roughly the same time that you created this thread and I am wondering if the most recent firmware update has caused the issues. My Arlo Ultra camera wasn't charging and when i managed to clean the contact on the camera, the app was not correctly reflecting that the device was charging and after some time the battery meter would jump from 1% to 16% to 40% etc and not show the real time charging.

I am also having an issue where the camera is only charging to 60% and then not charging any more, are you facing this issue? If so, let's push Arlo to review their latest firmware.

[ashlah]

Oh and forgot to mention that Arlo support ASSUMES that you have spare batteries on hand? I don't buy a product and then buy spare products just in case. We bought the product and assume it'll work as we expect.

Glenn from support asked me to "try a different battery". I am not buying another camera or battery.

[moyda23]

Now the battery just sits at 4% charge after moving the camera to a different charger.

[frekedk]

Anyone found a solution?

I have the same issue with one of my cameras

Bjørn 🙂

[StephenB]

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@frekedk wrote:

I have the same issue with one of my cameras

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This is also an Ultra? 

Did you try swapping the battery with another camera?  If so, did the problem move with the battery, or stay with the camera?

[frekedk]

It is an Ultra and I already tried... The issue follows the battery which won't charge above 3%

My guess is the battery collapsed so I will contact support.

Bjørn 🙂

[Gits77]

I have the same issue with one of my cams , it only charges to 4%

[JessicaP]

Hey Gits77,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[Mad_cow]

Also have this issue. One of my camera is stuck on 5%. It says it is charging, but never really goes any further.

I have had a similar issue with another one of my cameras, but it very slowly charged up.

I am beginning to think batteries are only designed to have a 12 month life, once warranty is over, this is going to make a very expensive system replacing batteries every year.  

[Sevakesmailian]

Same here one of my camera is stuck at 4% not sure what to do??? Arlo has been a disaster... Also why do they not let us know on the app when updates are available and give us notes on the updates like what they fixed or introduced!!! Smh what a disaster its been with Arlo Ultra!! On top of this no support for Homekit Secure Video?? If Arlo doesn’t get their act together ASAP myself & a lot of people are going to leave them for other companies!!!

[FruitLogoGuy]

I’ve got the same issue and the unit is less than a week old, so I’m sure it was a firmware update that did this. I’ve got a spare battery and charger in order. I’m curious to see what the charger will see the battery charge at.

[Trishg]

My ultra Arlo camera seems to be stuck at 3% and won’t charge above that. I had a similar issue in October which went on for weeks. It eventually charged. However after charging I put camera back up, it’s lasted just a couple of days and now back to not charging beyond 3%. Arlo support don’t help, advise try new batter (which I don’t have), take battery out and reinsert which I’ve done. They then say they will analyse batter, last time this went on for weeks. Does anyone have an answer please ?

[Trishg]

Does anyone know how I raise a complaint? I’ve had a problem with battery not charging raised a ticket, which has been ignored. A moderator and separate chat person said they would escalate it, still heard nothing.