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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
I got the Ultra system as a Christmas present for my husband. For the past few weeks I have been reading all of the problems re: firmware. That’s it. I am taking from under the tree and shipping it back tomorrow. How can you release stuff that doesn’t work AND then not fix it after so many people are reporting the same issues? No rollback? Are you crazy? Thankfully I am still in the 30 days window.
Fixes are being released for the recently reported issues. This morning an update went out for the SmartHub resolving the crash issue some customers experienced resulting in the SmartHub dropping offline. More fixes for the reported Ultra camera issues are on the way. I encourage you to wait for these to be released as they will be available inside your 30 day window.
I am wanting to return my Ultra kit as well. The fact that these cameras continue to record audio when set to a mode that is not supposed to be recording audio, shows that the camera cannot even conduct a basic function. This drains the battery of the camera when audio is being recorded every minute. Extremely disappointing and I regret buying this product. I've wasted so much time trying to troubleshoot to get this system to work.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.