I have had so many issues since upgrading from Pro2 to Ultra. I have 5 pro2 cameras and 2 ultra cameras connected to ultra base. Motion and recording seems to work ok now (issues with this before), but it is nearly impossible to view any camera. I randomly get black screens, device offline, device failed to connect, or it just spins and spins and never connects. It is always different cameras and different issues - some will work and some will not. I called support and they tried swapping out the base - same issues. They had me try changing wifi channels - same issues. I did not have these issues with my Pro2 base, cameras and base in same locations. I am so frustrated that I can not rely on my security cameras and at this point would prefer to get a refund but I am past Best Buy return date. Please help!
WiFi interference and poor signal strength can cause many of the symptoms you describe here. What does the signal strength icon show for the cameras experiencing issues/?
You might try locating your SmartHub closer tot he cameras experiencing the issue as this will help improve the signal strength.
All cameras have 2-3 bars. I have moved them all right next to the house just to rule out that issue (which also means they are fairly useless since they are not capturing my whole yard). As I mentioned, my pro2 cameras were in the same and further locations without experiencing these issues. The issue is only when the cameras (same cameras in same locations) are hooked to the Ultra base along with the 2 ultra cameras. I tried disconnecting the ultra cameras, same issues. All cameras (ultra and pro2) see the same issues, each time I try to view them it is a different set of cameras with issues - they never all work. Always a mix of black screen, spinning, connectivity issues.
I am having the same issues. Sometimes (rarely) the cameras will connect showing a live feed. Most of the time, it won't connect.
- How far are the cameras from the base?
- What signal strength are you seeing?
- How far is the base from the router (too close can result in WiFi interference)
With the arlo pro2 base in the same spot, I had no issues. It is only the ultra base that has issues.
It might still be seeing interference @ 5G with the ultras. So if it is close to the router then try moving it as far as the cable will reach.
It is (and has been) as far as the cord can go. Other ideas? I am so frustrated by this system.
You can of course put back your old base, and reconnect the older cameras to it. Then see if the issues are resolved with those cameras.