Ultra Streaming very glitchy and unable to retrieve past days video streaming.

[WileE]

Anyone else having problems with streaming services?  mine started on Friday.... became very glitchy and unable to retrieve past days video streaming.

[WileE]

have removed batteries and reset.

also reset in app and online.....

really seems to be with the streaming services

"NAM:NAM:NAM " - this is the msg in my timeline where the streamed time usually is

[JamesC]

WileE,

Are you referring to CVR service? Can you provide a screenshot of what you're experiencing?

JamesC

[WileE]

the camera and base have been reset, battery removed from camera also. still no CVR for this camera. have some from a few days ago but will no record anymore.

[JamesC]

WileE,

If you removed the camera, did you reapply CVR? This can be done by logging in to your account and navigating to Settings > Subscription > Manage camera status > drag the desired camera into the CVR slot.

JamesC

[n1976jmk]

Hi JamesC and WileE, I’ve noticed since the recent December 4 ultra base firmware update.

I can’t see any recorded CVR footage from my 2 cameras on my iPhone Arlo iOS app. But I can access all the CVR footage still from a laptop at my.arlo.com.

This recent firmware update also doesn’t allow my activity zones to work. Even though I have an activity zone defined in each camera and smart notifications enabled. My 2 cameras will record motion from within the entire field of view in the cameras. Brutal.

I did open a case # over Arlo chat earlier today but they wanted me to bring the 2 cameras inside to remove them from the base, reset and add them back. I told them no I’m not doing their troubleshooting. Plus it’s raining and I’m not getting on a ladder out in the rain. I even told them people on this chat group were told to try that and it made no difference for all that work.

I look forward to updated firmware to fix all this.

[WileE]

There seemed to be a fix put in place last few days.

I had an issue and needed access to my CVR footage and onlybone access to one of my cameras archive for the day..... I really need this access for a police report and but now have no film. 😞 please help us arlo