Token reset for homekit please.

[DannyUK]

Hi, 

My arlo Ultra cameras have stopped working in Apple Home and reading through the forum it seems that I need to ask for a token reset to get it working again, could you please let me know what you need to do this please.

Thanks!

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[DannyUK]

Hi James

Thanks for that but unfortunately, no success.

There are 2 hubs on my account so perhaps you sent the token to the other one?

Could you please send a token reset to the one that has a serial number ending A89 and is the one with 2 cameras on it currently.

Appreciate the help, thanks.

[DannyUK]

Update:

Was asked via email how this went but couldn’t reply as it was a no reply email account!

Whatever was attempted has resulted in both of my hubs on the account now not working with Homekit, resulting in automations now not working, reducing security in that area.

Could you please reset the token on both of the hubs on the account and get them working with Homekit again please.

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[DannyUK]

Hi James

It appears that your reply is just a copy paste of your previous one, have you read my reply?

There are multiple base stations on this account:-

1x VMB4000r3

1x ABB1000r1.0

2x VMB5000r4 - These are the ones with the cameras on them that need resetting.

When you say "I've sent a token reset request to your base station" what exactly have you done? The reason that I ask this is that I have just reset the hub labelled Home Cameras and it still will not connect to HomeKit following the given instructions, it just sits there 'Discovering your device...' and can't find anything.

Could you please confirm that you have read my messages and actually reset the actual hubs with the cameras on as this is getting quite frustrating now and we really do need to get it back working again please.

[JamesC]

I've reset the token for SmartHubs with s/n ending in A89 and 556. If you're still experiencing an issue, I recommend contacting support using the Arlo app under Settings > Support to investigate further.

JamesC