System working - nothing in library since 12/29/23

[lisa11792]

My cameras are all functioning, my app states all systems including my library are good.  We have an active subscription.  No videos in my library since 12/29/2023, even though all cameras are functioning & detecting motion.  I’ve seen this problem from other people but do not see a solution.  I hate paying for a service I’m not getting.

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[Jaysonn]

I am having the similar issue.  Getting notifications on phone today but cannot view the recordings in my library.   2 Arlo ultra with VMB5000r4 and paid subscription.

[ShayneS]

@Jaysonn 

I see you have a single camera subscription. Do you happen to have the desired camera selected for the subscription features?