Arlo|Smart Home Security|Wireless HD Security Cameras

Suddenly no live view

Reply
Discussion stats
  • 8 Replies
  • 371 Views
  • 4 Likes
  • 7 In Conversation
Initiate
Initiate
Hi there,

All of the sudden I get a error message “ AC power has been disconnected from your arlo device, Activity zones are currently disabled”

The cameras now

- do not record activity
- do not connect in live view in the Arlo app ( I can click on the “play” icon then it spins for a while and then it stops, no further errors.
- do connect live in HomeKit

I’ve googled and done the following:

- turned on and off the base station vmb5000r4 latest updates
- removed all activity zones
- turned on and off all cameras
- I have Arlo subscription
- connecting the cameras to ac makes no difference
- I have four ultra cameras, they all experience the same behaviour

Please help.

Accepted Solutions
Highlighted
Initiate
Initiate

Hi JSAUS83,

                       I have found the issue seems like Arlo must have reset some database in their "subscription plan" system. You will need to go to Settings >> ARLO SMART >> Smart Notifications. And then Move all your 4 cameras from Inactive Cameras to the Active Cameras section. Fix my issue straight away, even without having to reset the Arlo Homes. Hopefully, this helps. Cheers.

 

From,

B_CFJ

View solution in original post


All Replies
Highlighted
Initiate
Initiate

Experiencing same problem over in Australia as well. It happend about 5.00AM GMT Friday. Exactly the same description as yours.

Model: VMB4500 | Arlo Pro/Pro2 Base Station, VMB5000 | Arlo Ultra SmartHub
Highlighted
Initiate
Initiate

Hi JSAUS83,

                       I have found the issue seems like Arlo must have reset some database in their "subscription plan" system. You will need to go to Settings >> ARLO SMART >> Smart Notifications. And then Move all your 4 cameras from Inactive Cameras to the Active Cameras section. Fix my issue straight away, even without having to reset the Arlo Homes. Hopefully, this helps. Cheers.

 

From,

B_CFJ

View solution in original post

Highlighted
Aspirant
Aspirant

@B_CFJ 

 

Thanks for your info and trying to provide a solution! Unfortunately, this hasn't helped with my connection issues. I now only have 1 fully functioning camera out of the 4 we purchased in December. Clearly some sort of bug, but it's infuriating having to constantly try to troubleshoot and take down and reset the cameras etc.

 

Hopefully, Arlo provide a fix soon!

Model: VMC5040 | Arlo Ultra Wire-Free Camera
Highlighted
Aspirant
Aspirant

This worked for me! Thank you for sharing.

Highlighted
Initiate
Initiate
That worked for me! Thank you so much.
Model: VMB5000 | Arlo Ultra SmartHub
Highlighted
Aspirant
Aspirant
Moving the cameras within the app from “inactive” to “active” fixes this issue for me as well. Once I moved them to “active” I could see the live stream view and it started recording again!
Model: VMC5040 | Arlo Ultra Wire-Free Camera
Highlighted
Community Manager
Community Manager

B_CFJ,

 

Thanks for posting this workaround. I've escalated reports of this issue and the development team is currently investigating. I will provide an update when I know more.

 

JamesC

Highlighted
Aspirant
Aspirant
The reason I bought these cameras over your competitors was the 7 days of free cloud. I won’t pay a monthly service for cameras whose service is inconsistent and not as good as ring or blink. Getting rid of the free 7 days just made it easier to switch to another company with a better product. Thought you were a camera company but I guess I was wrong.
Model: VMC3030 | Arlo Wire-Free Camera
Discussion stats
  • 8 Replies
  • 372 Views
  • 4 Likes
  • 7 In Conversation