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All of the sudden I get a error message “ AC power has been disconnected from your arlo device, Activity zones are currently disabled”
The cameras now
- do not record activity
- do not connect in live view in the Arlo app ( I can click on the “play” icon then it spins for a while and then it stops, no further errors.
- do connect live in HomeKit
I’ve googled and done the following:
- turned on and off the base station vmb5000r4 latest updates
- removed all activity zones
- turned on and off all cameras
- I have Arlo subscription
- connecting the cameras to ac makes no difference
- I have four ultra cameras, they all experience the same behaviour
Please help.
Solved! Go to Solution.
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Arlo Mobile App
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Arlo Smart
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Troubleshooting
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Hi JSAUS83,
I have found the issue seems like Arlo must have reset some database in their "subscription plan" system. You will need to go to Settings >> ARLO SMART >> Smart Notifications. And then Move all your 4 cameras from Inactive Cameras to the Active Cameras section. Fix my issue straight away, even without having to reset the Arlo Homes. Hopefully, this helps. Cheers.
From,
B_CFJ
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Experiencing same problem over in Australia as well. It happend about 5.00AM GMT Friday. Exactly the same description as yours.
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Hi JSAUS83,
I have found the issue seems like Arlo must have reset some database in their "subscription plan" system. You will need to go to Settings >> ARLO SMART >> Smart Notifications. And then Move all your 4 cameras from Inactive Cameras to the Active Cameras section. Fix my issue straight away, even without having to reset the Arlo Homes. Hopefully, this helps. Cheers.
From,
B_CFJ
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Thanks for your info and trying to provide a solution! Unfortunately, this hasn't helped with my connection issues. I now only have 1 fully functioning camera out of the 4 we purchased in December. Clearly some sort of bug, but it's infuriating having to constantly try to troubleshoot and take down and reset the cameras etc.
Hopefully, Arlo provide a fix soon!
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This worked for me! Thank you for sharing.
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B_CFJ,
Thanks for posting this workaround. I've escalated reports of this issue and the development team is currently investigating. I will provide an update when I know more.
JamesC
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