Subscription issue

[adsipple92]

I am on call number 6 and not once have I received the promised call back 5 days later. Ive spent 1600$ on this system and all i want is my 1 year pass. Is this really what I have to look forward to from customer service. Case#41370149. I still have 4 more days to return to best buy really considering it at this point. Maybe this post will help and someone at arlo will make things right.

[JamesC]

adsipple92,

I've escalated your support ticket and requested an update on the resolution of your case. An agent will be reaching out to you soon with more information.

JamesC

[adsipple92]

You are the 6th person to tell me that. Its now been a little over 5 hours since I called and was told accounting would contact me Today. Which everyday I have been told I would be called back. On Saturday night I was told Monday I would receive a call with code to use and have not received that call. Everytime I am told the same thing. I will not hold my breathe but come my final day before my best buy return period if do not have code I will be returning camera and the solar panels.

[adsipple92]

Here we are again its noon with out a call back. I just called and was told the same thing again I will get a call back in a few hours(which means never). I just do not understand the lady said she spoke to supervisor who states they will talk to accounting and call me back.

[adsipple92 · Accepted solution]

Resolved finally

[Corymiiller]

Resolved huh... I am on day 14.. Not resolved here. Same issue.