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Sound quality on the Arlo Ultra camera and zoom focus issues

Model: VMS5140, Firmware ver. 1.060.33.7_32761, IOS, Outdoor environment. Sound quality is very poor, sounds like its in a bottle, very echoey sounding, especially when a vehicle drives by from a distance. I have 4 Arlo Pro 2 cameras and none of them sound this way. HELP! I like the video quality very much, but was a little disappointed that when zooming in on something that it doesn't focus like I was lead to believe by the advertisements. And the Auto Zoom and Tracking makes the camera go crazy in the environment it's in with trees and wind, etc. Focuses on all sorts of areas back a forth.
Message 1 of 7
Community Manager

Re: Sound quality on the Arlo Ultra camera and zoom focus issues

MTP60,

 

Do you experience the same audio issue if you change the cameras location (temporarily as a test)? Can you provide a clip with an example of the issue?

 

JamesC

Message 2 of 7
Guide

Re: Sound quality on the Arlo Ultra camera and zoom focus issues

I have placed this camera in several locations with same results.
https://arlo.netgear.com/hmsweb/users/library/share/link/C2376667A9063D38_201904
Message 3 of 7
VCG Apprentice
Apprentice

Re: Sound quality on the Arlo Ultra camera and zoom focus issues

Recently, I have started to have the same problem of zoom and track. Finally gave up on it and removed zoom and track. See file I uploaded.

 

https://arlo.netgear.com/hmsweb/users/library/share/link/2EC93BAF82AA6EA9_201904

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 4 of 7
Guru

Re: Sound quality on the Arlo Ultra camera and zoom focus issues

The link has expired.

Message 5 of 7
Guide

Re: Sound quality on the Arlo Ultra camera and zoom focus issues

This first video is from one of my Pro2 cameras about 15 feet from the Ultra camera.

https://arlo.netgear.com/hmsweb/users/library/share/link/1934AAED15014D2D_201904

 

This second video is from the Ultra at the same time recording the same audio check out the difference!

https://arlo.netgear.com/hmsweb/users/library/share/link/77A8A2D2CEE35173_201904

 

 

 

 

Message 6 of 7
Guru

Re: Sound quality on the Arlo Ultra camera and zoom focus issues

o you have the Reduce Wind Noise toggle on or off in the Ultra camera audio settings? Have you tried both settings?

Message 7 of 7