Arlo|Smart Home Security|Wireless HD Security Cameras

Smarthub Restart Button Greyed Out

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deman00789
Aspirant
Aspirant

I have two smarthubs to connect front door and backyard cameras respectively. One is from Arlo Ultra, the other one is from Arlo 3. However, the 'restart' button in smarthub of Arlo Ultra is always greyed on Arlo app, and it is good if I login through web browser. The other one (smarthub of Arlo 3) is good. Can somebody tell me why this happens? Thanks.  

Model: VMB5000 | Arlo Ultra SmartHub
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @deman00789

 

Do you happen to have a screenshot of this greyed out button? 

SeaCow
Aspirant
Aspirant
I have the same issue. The base station is online all the cameras are functioning, but I can’t restart the base station from the app.

The restart button is greyed out or not not selectable.
Model: VMB5000 | Arlo Ultra SmartHub
jguerdat
Guru Guru
Guru

What happens if you manually reboot the hub as well as rebooting the phone and reinstalling the app?

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