I think it would be better if Arlo’s tech support was a bit more up front. Like when you’re on hold, the recording should say something like. Someone will be will you shortly. They will be nice and listen to what your problem is. They will say that they will contact you within two days, and address your problem. They may even ask you for your phone number in case you get disconnected from them. Then ...they will do absolutely nothing.
If this happens you, then we suggest you call back and start all over with another tech support person that will do the same exact thing.