Two days ago I lost connection to my Arlo Ultra camera, at the time the camera had a battery level of over 90%.
I discovered that my Smarthub was offline and followed the online instructions to get it back online, I had to resort to resetting my hub back to factory settings.
When I tried to reinstall my Arlo Ultra camera I found that the battery had no power.
I replaced the ethernet cable between my SmartHub and my router just to ensure it was not faulty.
After fully charging the battery, I reinstalled the camera to my Smarthub and within 5 minutes the Smarthub went offline again, this has happened a few more times since then as well.
The camera works fine when it is connected.
@jguerdat Hi, the Smarthub light is flashing orange and yes my router does show an IP address for the hub.
The smarthub was been working ok so far today
As noted in the FAQ here, a flashing amber LED means a connection issue (signal strength) with at least one camera. Thus, it would seem that the problem is the camera is in a bad position for a proper WiFi connection to the hub. Bring the camera closer to the hub to see if that helps. If so, choose a different position for mounting the camera and/or move the hub so a better connection can be made.
Hi, The camera and smart hub have been in the same position since I purchased them last year and they have worked up until the smart hub started going offline recently .
I have reset my router and changed the ethernet between the smart hub and my router but it still intermittently goes offline.
I have the same problem. I bought my 5 camera Ulta system December 2019. Working great for close to six months. The Smart Hub went Offline two weeks ago and can Not get it back up> I have three different Case number - with multiple emails. They can not seem to resolve the issue. I am still waiting - with NO cameras working because the Hub is offline. I have an Arlo Video Doorbell and this is the Only thing that is working. If I knew the Hub was not going to last - I would not have invested that kind of money.
I have the same problem. I bought my 5 camera Ulta system December 2019. Working great for close to six months. The Smart Hub went Offline two weeks ago and can Not get it back up>
Have you asked for a replacement base?
Hi still waiting for a reply to the case I raised over two weeks ago, very poor service.
I am currently considering returning the smart hub and camera for a refund as its clearly not fit for purpose
Hi yes that is the correct case number.
I was told someone would be back in touch within 48 hours that as over a week ago. The ultra camera and smarthub worked well until a few weeks ago but since then the camera or the hub or both have gone offline several times, and the only way to get them back working is to do a factory reset on the hub and then remove the camera and charge it again despite it having a fully charged battery before it went offline. This is not acceptable as if I’m not home I’m then left with no camera access until I return home.
i didn’t expect when I paid for these that I would be considering returning them.
its very disappointing as then the camera worked I was impressed with the ultra camera