SSL Certificate Broken with Arlo Web Interface

[Ultra-David]

Port forwarding it setup but it appears the real issue is going to my device locally and the configured port, going directly to the local IP and port of the base station with any web browser results in "ERR_BAD_SSL_CLIENT_AUTH_CERT". How do we get this cipher/certificate issue rectified? 

[StephenB]

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@Ultra-David wrote:

going directly to the local IP and port of the base station with any web browser results in "ERR_BAD_SSL_CLIENT_AUTH_CERT". How do we get this cipher/certificate issue rectified? 

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You can only access the base through the Arlo app or my.arlo.com - not browsing directly to the IP address of the base.  So this is not something Arlo will address.

If you are trying to access local storage, again you can only do that from the Arlo app - not the web browser.

[Ultra-David]

Then the issue is with the app as port forwarding is setup and validated perfectly fine externally yet I am unable to reach local storage with the newest version of the APP. I have reformatted the storage and it is still not accessible. 

Under Feed, Local, No Events

Under Devices, Base Station, Local Storage Settings, Port Fowarding, Enabled "Not Available". 

This worked wonderfully in the previous major build of the app. 

[StephenB]

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@Ultra-David wrote:

Then the issue is with the app as port forwarding is setup and validated perfectly fine externally yet I am unable to reach local storage with the newest version of the APP. I have reformatted the storage and it is still not accessible. 

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Have you double-checked that the port is still open?  You can browse to https://canyouseeme.org/ on a PC connected to your home network.

You might also want to eject the storage from the app and then connect it to a PC.  Then see if the recordings are being stored or not.

[Ultra-David]

That is precisely what I used to validate and it is opened and working wonderfully which is when I discovered the SSL/cipher issue.

[StephenB]

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@Ultra-David wrote:

That is precisely what I used to validate and it is opened 

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Are you are seeing local recordings when the phone is connected to your home wifi? (Local recordings are only available in the app)

Also, did you check the storage to make sure there are recordings on it?

[Ultra-David]

I am not "No Events". I am connected locally on Wifi. Also occurs over cellular as well.

This all worked previously. Nothing is displayed in this new version when going to the local tab. I went ahead and reformatted just in case space was an issue, restarted, still nothing is being stored locally when a trigger notification occurs. This is super frustrating. 

[StephenB]

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@Ultra-David wrote:

I am connected locally on Wifi. 

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Then this has nothing to do with port forwarding, as that is only used when you are not connected to your home network.

First check for recordings by ejecting the storage from the app, and connecting it to a PC.  It's not clear whether you have a recording problem or a playback problem.

If it is a playback problem, then try uninstalling and reinstalling the app.

[Ultra-David]

All of this has been performed as mentioned previously. Yes, when ejected, videos are visible when viewing the usb stick. This worked wonderfully in the previous version and this looks more to be a version issue. "No Events" shows up under local now and nothing has changed that. Same issue under each device themselves. Curious, if you disable the subscription and check, are your local videos presenting under feed in 5.6.3 (9163)?

[ShayneS]

Hi @Ultra-David 

Can you check to see if the Local Network is turned ON in the iOS settings->App->Arlo Secure->Local Network?

[Ultra-David]

Good idea. It was enabled unfortunately.

[ShayneS]

@Ultra-David 

Okay, I let the team know and waiting for additional info. 

Thanks 

[Ultra-David]

Thank you!

[ShayneS]

@Ultra-David 

Can you reboot your base station to see if it updates to the latest version FW 1.27?

If it has not updated already.