Help logging in

[StephaneY]

I’ve been with Arlo for many years many years I used to swear by it. Now it’s gotten so faulty. You can’t rely on it at all. I can walk in front of my cameras do a jig and it still won’t pick me up, but I digress. So last night  I couldn’t log into my Arlo app Not on my phone not on the web. Couldn’t reset My password wouldn’t let me, so I rebooted everything that didn’t work, so I contact Support through this website, what a drama that was, First of all you’ve gotta go through this automated machine for an hour that eventually ended up telling me I cannot contact Support I needed to go through the community, so I guest, paying roughly $40 a month does not includeSupport. Eventually after playing with this chat bot, Igot through a Support member Who couldn’t help me, so I asked for a phone number to contact support because I still couldn’t log into my account and I was told I needed to log into the app in order to contact Support via phone. I couldn’t log into my account, not online, not on the app on the phone not after all the troubleshooting I did before and after contacting Support. The support agent knew this, but still insisted I needed to log into my account which I could not do Are you people serious? I mean, seriously? I on my own eventually found a workaround. Since I could not reset my password via the app or logging into my account online, and since I could not log into my account either in the app or online, I tried logging into the forum and through that I was able to reset my password. Which fixed the problem. So if Support is paying attention and has a lick of sense you’ll put this in your notes.it is too bad that your company has gone so far down the tubes. But here’s a hint, for you don’t tell a customer that cannot log into their account either in the app or online that they need to log into their account in order to speak to Customer Service because the chat is not working…..unbelievable.

[ShayneS]

Hi @StephaneY 

Thank you for reporting this. Did you still need any assistance logging in or anything else?