Arlo|Smart Home Security|Wireless HD Security Cameras

RMA camera that support team sent solved the problem!

Reply
Discussion stats
  • 2 Replies
  • 47 Views
  • 0 Likes
  • 2 In Conversation
Highlighted
Aspirant
Aspirant

Greetings!

 

I simply am trying to let support know that they can close case 41777400.

 

The RMA camera they sent cured the problem (RMA 7145023).

 

I tried to find another way to try & let them know & to thank them as they were very quick to confirm what I'd discovered via on-line troubleshooting.  A long wait to get to an agent aside, it was about as good a support experience as you will find.

 

Hopefully, this will get to them.  Thanks again!

Model: VMC5040 | Arlo Ultra Wire-Free Camera
Highlighted
Arlo Moderator
Arlo Moderator

Hey alexcraig,

 

Glad to hear that the replacement camera was able to fix the issue you had. I wanted to let you know that the support team already closed your case 🙂

Highlighted
Aspirant
Aspirant

Morning Jessica,

 

Appreciate the follow-up.  Thanks.

Discussion stats
  • 2 Replies
  • 48 Views
  • 0 Likes
  • 2 In Conversation