RMA camera that support team sent solved the problem!

[alexcraig]

Greetings!

I simply am trying to let support know that they can close case 41777400.

The RMA camera they sent cured the problem (RMA 7145023).

I tried to find another way to try & let them know & to thank them as they were very quick to confirm what I'd discovered via on-line troubleshooting.  A long wait to get to an agent aside, it was about as good a support experience as you will find.

Hopefully, this will get to them.  Thanks again!

[JessicaP · Accepted solution]

Hey alexcraig,

Glad to hear that the replacement camera was able to fix the issue you had. I wanted to let you know that the support team already closed your case 🙂

[alexcraig]

Morning Jessica,

Appreciate the follow-up.  Thanks.