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Just installed the Arlo 4k Ultra, found the wifi range is terrible. I have one camera 5 meters from the base station that will not connect. There is a timber wall and one brick wall in the way but still, only 5 meters !
The other camera is 10 meters away with one plaster board will between the camera and the base station and it only just receives signal.
Looking for suggestions before I take this system back for a refund as it is not fit for purpose. Not happy considering the high price point.
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How close is your smarthub to your router? It is possible there may be some interference occurring if they are too close as well.
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Its about 2.5 meter away
I am thinking of going the Pro 3 if its operates on 2.5 Gz ?
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Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo tech Support
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Had exactly the same problem. 30' away from the hub, a single pane of glass in between them. Choppy video. I returned them. Pro3 works better but still has range problems. Just a poor design decision to require the hub when I have THOROUGH wifi coverage available across my property. Even if I have to switch brands, my next cameras will be ones that can connect directly to wifi (like the old arlos did).
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@TheTomFox The new Essential cam and pro3 flood light do connect directly to wifi or hub. The Essential is limited compared to options of pro3 though.
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