Poor wifi range through timber wall and one brick wall

[JonCl]

Just installed the Arlo 4k  Ultra, found the wifi range is terrible. I have one camera 5 meters from the base station that will not connect. There is a timber wall and one brick wall in the way but still, only 5 meters ! 

The other camera is 10 meters away with one plaster board will between the camera  and the base station and it only just receives signal.

Looking for suggestions before I take this system back for a refund as it is not fit for purpose. Not happy considering the high price point.

[ShayneS]

How close is your smarthub to your router? It is possible there may be some interference occurring if they are too close as well.

[JonCl]

Its about 2.5 meter away

I am thinking of going the Pro 3 if its operates on 2.5 Gz ?

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo tech Support

[TheTomFox]

Had exactly the same problem. 30' away from the hub, a single pane of glass in between them. Choppy video. I returned them. Pro3 works better but still has range problems. Just a poor design decision to require the hub when I have THOROUGH wifi coverage available across my property. Even if I have to switch brands, my next cameras will be ones that can connect directly to wifi (like the old arlos did). 

[dcfox1]

@TheTomFox  The new Essential cam and pro3 flood light do connect directly to wifi or hub. The Essential is limited compared to options of pro3 though.