Arlo|Smart Home Security|Wireless HD Security Cameras
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Payment plan subscription issues!

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Aspirant
Aspirant

Hi Everyone!

 

I've been trying now for almost six months to PAY for a discount subscription for my Arlo cameras - my problem here is that it keeps saying my banking information does not match credit card - I find this strange, because I've tried four different types of cards (Master card, Visa, AMEX, and Visa Debit) with them all saying the same thing. I've contacted Arlo support six months ago and they said they escalated the issue, but I have yet to hear from anyone and just received another email for the same offer so I decided to try again. Is there a way to use pay-pal as their system keeps failing to take my money - can you believe that someone is even saying that?

Model: VMB5000 | Arlo Ultra SmartHub
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Arlo Moderator
Arlo Moderator

Hi @ARLO-Toronto20

 

Do you happen to have an active case number I can review?

 

Thanks

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Aspirant
Aspirant
No my issues was not resolved.

Arlo case #41949716 created
Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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Apprentice
Apprentice

I think this is all part of the deceptive and unethical business practises of Arlo. Like the removal of local 4K recording. They will keep saying its a limitation, but its not, its by design.. This is just another version of it.. Create a  a discount that no one can actually cash in.. I have a friend that has also been trying to use a one of thee.. but they dont really seem to exist..

In the end they want you to give up and pay their exorbitant subscriptions..

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Arlo Moderator
Arlo Moderator

Hi @ARLO-Toronto20

 

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42056438

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