Notifications showing serial # instead of device name after firmware update

[ozzieh]

Arlo SmartHub - VMB5000 - 1.17.1.2_1157_0e6c162

After updating the Base Station Firmware to the above version, the notifications on the arlo app no longer show the Device name. They only show the serial # of the device. If I go under device settings the device does have a name set.

Things I have tried:

1. Restarting base station

2. Logging out of app and logging back in

3. Deleting a device and re-adding it

4. Modifying the device name by going into device settings

5. Force stopping app and restarting it

I am on iPhone 11 Pro Max. None of the above things helped. Is this a bug in the new firmware?

[StephenB]

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@ozzieh wrote:

Is this a bug in the new firmware?

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I'm not seeing this on my iPhone 12 mini (using the same base with the same firmware version).

Are you running the 3.5.12 version of the app?

Have you also checked on a PC (browse to my.arlo.com)?

[dcfox1]

@ozzieh  Last year I had this issue for a short time and corrected itself in notifications as you described but the recordings were labeled correct. i have not seen this with new firmware though.