No motion notifications

[L8RDave]

Today’s like most days. I have 17 recordings on the hub. 1 on the cloud. I was only notified of the 1 cloud recording. No notifications for the 16 other detected motions. ??

[dcfox1]

@L8RDave  Do you smart notifications enabled. You wont get notifications for the ones off but will get recording. Such as if other motion is off you wont get the notification but will get the recording labeled "motion".  Edit: I reread your post and that should not apply sorry. 

[L8RDave]

Ya I do have all turned on except audio.
Thanks for trying to help

[L8RDave]

Ok weird. Just after post I got a notification on my lock screen said “motion detected”
I looked. Didn’t save to cloud but Did save to base station. This is a 1st!! However when I retrieved that vid I noticed 3 more had recorded without notice. So that’s 21 recordings
1 smart notification saved to cloud & Hub
1 generic Saved only to hub
So 19 on Hub with no notice !!!
Deplorable software.

[ShayneS]

HI @L8RDave

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[L8RDave]

Precisely where. The link you suggested is to general “support”. I’d like a link to open another “ticket” pls

[ShayneS]

Hi @L8RDave

If you scroll down a bit you will see an Open a case section. 

[Ries026]

Same issue here since today. A lot of ‘motion’ recordings on the hub and only a few smart recordings in the cloud. All cameras do have active smart detection enabled (4 Arlo Ultra’s and 1 Arlo Video doorbell). When I watch the ‘motion’ recordings from the hub I am not even able to see motion at all. There is no motion.

[L8RDave]

Today I finally got my reply for tech support. But they cannot receive it!!? Hope it’s fixed in 7 days 🤷🏻‍♂️😓