This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
After downloading your new app 3.5.1. I no longer have access to my SD card. I tried rebooting my phone rebooting the base station reconfiguring my port forwarding and nothing works. What did you do with the new app that broke the system again. Sounds like you updated the app once again without fully testing it. I've had Arlo for years and this is not the first time I've seen you people break the system will you ever learn
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We released a new version of the Arlo Android app, which is version 3.5.2 and it should fix this issue. Please update to the latest version of the app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Do you mean on Android 3.5.1 which is the latest.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Ever since I moved from Arlo Cloud to an SD card, it’s been nothing but one problem after another..and no, I’m not ranting….just want to know if Arlo doesn’t make it easy to not use their cloud. Now my SD card has no available data…at least according to my arlo app..
sort of wish there was a competitor to keep everyone “above board” with the purchasers..
has anyone else had problems since switching from the Cloud to an SD card…?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I no longer have an option of looking at my local library. I did have an option of looking at Cloud or Local. Thats now gone and an incident occurred lastnight across the road an d I now have NO recordings. This is UN ACCEPTABLE ARLO. WHATS bloody broken this time!!!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You can still prob access the recordings, but will have to take the SD card out to do it on a computer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I too have the same issue. It looks like the last update was on the 20/07/21 version 3.5.1_28380. I can not see the local drive any longer. Am on latest Android OS. Have tried the usual, restart base station, remove arlo app and reinstalled same thing.
Arlo just seems they are trying to degrade the service if you are not on a subscription and forcing people to subscribe.
I have been an arlo customer from their first generation of cameras. I have upgraded all my camera's to the latest ultra 4k with base station. It use to be free on cloud on the older cameras. Understand cloud storage cost money especially on 4k, however from having no cost to paying a 4k cost of $22p/m? At least gradually increase it or reward customers that have been loyal with you since you produced your first camera. Do you actually know your customers? It's a big change dont you think?
I purchased the Arlo Ultra Smarthub to be self sufficient to record my own videos (i fully regret it and is one of the worse technological mistakes i have made yet to invest in the 4k product). First they take the preview off and is only available on the cloud with subscription and you can not let a second user view the local drives, i mean what is really the go there. They then punish consumers that have invested in the 4k product and increase their monthly fees.
Blatantly forcing consumers to subscribe to remove features away whereby you have already purchased the hub for that reason and reduce QOS (Quality Of Service). Shame on you.. and it looks like this community has so many disgrunteled customers with the same issues as we are all facing. It maybe time to spread it outside this community.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Arlosukz wrote:
Now my SD card has no available data…at least according to my arlo app..
FWIW, I use both a subscription and local storage.
I haven't seen this on my VMB5000s, but I have seen some similar issues with my VMB4540. Try restarting the base, and see if that helps. You can also try connecting the SD card to a PC (assuming you have the right adapter). If the PC offers to "repair" the file system, let it.
If neither work, try reformatting the card.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's absolutely ridiculous that one spends hundreds of pounds on a system that doesn't work or gets broken every time there is an app update/release.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've already reported this issue and I'd suggest using the Contact Support link at the bottom here to increase pressure.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have restarted the app several times and even done a phone restart.
I am connected to the wifi that host the hub.
Please help!
Not being able to easily see my recordings, all of a sudden, is very frustrating.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Solarize You never said witch phone app but for Android there has been a problem with version 3.5.1 that Arlo is aware of in other threads here. This may be combined with the thread.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Amen, Arlo by far is the worst technological purchase I have ever made. Looks like the latest update was intentional, as the online portal for cameras also has the local viewing removed.
ARLO Please REFUND MY PURCHASE!!!
Sooo sick of this company stripping the most essential security needs and forcing subscription model down everyone throats. GET OVER IT CAMERA SYSTEMS DO NOT REQUIRE MONHLY SUBSCRIPTIONS YOU THIEVING A##$#$$#
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@jrodridguez0555 wrote:Amen, Arlo by far is the worst technological purchase I have ever made. Looks like the latest update was intentional, as the online portal for cameras also has the local viewing removed.
FWIW you never could access Local recordings via the Web Portal.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi there. Same problem with my system. After the update can't acces my local library. Please fix it! Thanks!
-
Accessing Local Storage
1 -
Arlo Mobile App
259 -
Arlo Pro 3
1 -
Arlo Smart
167 -
Arlo Ultra
9 -
Before You Buy
424 -
Features
271 -
Fehlerbehebung
1 -
Firmware Release Notes
39 -
Installation
294 -
Online and Mobile Apps
113 -
Service and Storage
110 -
Smart Subscription
3 -
Troubleshooting
1,772