Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Where has my local library gone!

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Johnny290
Mentor
Mentor

After downloading your new app 3.5.1. I no longer have access to my SD card. I tried rebooting my phone rebooting the base station reconfiguring my port forwarding and nothing works. What did you do with the new app that broke the system again. Sounds like you updated the app once again without fully testing it. I've had Arlo for years and this is not the first time I've seen you people break the system will you ever learn

Model: VMB5000 | Arlo Ultra SmartHub
1 ACCEPTED SOLUTION

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JessicaP
Arlo Moderator
Arlo Moderator

We released a new version of the Arlo Android app, which is version 3.5.2 and it should fix this issue. Please update to the latest version of the app.

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69 REPLIES 69
dcfox1
Master
Master

Do you mean on Android 3.5.1 which is the latest. 

Johnny290
Mentor
Mentor
Yes you correct I made a mistake on that. I don't think I'm picking up motion either after the latest APP
Johnny290
Mentor
Mentor
I tried to uninstall and reinstall the app no change I just updated app this morning. Now nothing's but problems
Johnny290
Mentor
Mentor
After updating to your new app. My Arlo ultra cameras no longer have access to the SD card. I tried uninstalling and reinstalling I tried setting up my port forwarding again. I tried rebooting the bay station rebooting my phone nothing works please fix it
Model: VMB5000 | Arlo Ultra SmartHub
Johnny290
Mentor
Mentor
Oh and by the way I'm using a note 20 ultra Android 11.
Arlosukz
Initiate
Initiate

Ever since I moved from Arlo Cloud to an SD card, it’s been nothing but one problem after another..and no, I’m not ranting….just want to know if Arlo doesn’t make it easy to not use their cloud.  Now my SD card has no available data…at least according to my arlo app..

sort of wish there was a competitor to keep everyone “above board” with the purchasers..

has anyone else had problems since switching from the Cloud to an SD card…?

Catchbag
Star
Star

I no longer have an option of looking at my local library. I did have an option of looking at Cloud or Local. Thats now gone and an incident occurred lastnight across the road an d I now have NO recordings. This is UN ACCEPTABLE ARLO. WHATS bloody broken this time!!!!

Model: VMB5000 | Arlo Ultra SmartHub
Edinburgh_lad1
Luminary
Luminary
I'm away but I noticed that since the last Android update, I can't see local storage through VPN, even though I still couldn't access videos. So, I suspected that that's now broken, too, but wanted to wait until I'm back to check that.

You can still prob access the recordings, but will have to take the SD card out to do it on a computer.
88Gabe
Star
Star

I too have the same issue. It looks like the last update was on the 20/07/21 version 3.5.1_28380. I can not see the local drive any longer. Am on latest Android OS. Have tried the usual, restart base station, remove arlo app and reinstalled same thing.

 

Arlo just seems they are trying to degrade the service if you are not on a subscription and forcing people to subscribe.

I have been an arlo customer from their first generation of cameras. I have upgraded  all my camera's to the latest ultra 4k with base station. It use to be free on cloud on the older cameras. Understand cloud storage cost money especially on 4k, however from having no cost to paying a 4k cost of $22p/m? At least gradually increase it or reward customers that have been loyal with you since you produced your first camera. Do you actually know your customers? It's a big change dont you think?

 

I purchased the Arlo Ultra Smarthub to be self sufficient to record my own videos (i fully regret it and is one of the worse technological mistakes i have made yet to invest in the 4k product). First they take the preview off and is only available on the cloud with subscription and you can not let a second user view the local drives, i mean what is really the go there. They then punish consumers that have invested in the 4k product and increase their monthly fees. 

Blatantly forcing consumers to subscribe to remove features away whereby you have already purchased the hub for that reason and reduce QOS (Quality Of Service).  Shame on you.. and it looks like this community has so many disgrunteled customers with the same issues as we are all facing. It maybe time to spread it outside this community. 

Model: VMB5000 | Arlo Ultra SmartHub
StephenB
Guru Guru
Guru

@Arlosukz wrote:

Now my SD card has no available data…at least according to my arlo app..

 


FWIW, I use both a subscription and local storage.

 

I haven't seen this on my VMB5000s, but I have seen some similar issues with my VMB4540.  Try restarting the base, and see if that helps.  You can also try connecting the SD card to a PC (assuming you have the right adapter).  If the PC offers to "repair" the file system, let it.

 

If neither work, try reformatting the card.

Johnny290
Mentor
Mentor
The new app 351 is broken SD card does not work. Once again the engineers at Arlo released and update without testing it will these people ever learn. I downgraded back to the old app 323 and everything works fine
Johnny290
Mentor
Mentor
The new app 351 is broken SD card does not work. Once again the engineers at Arlo released an update without testing it ,will these people ever learn. I downgraded back to the old app 323 and everything works fine
Edinburgh_lad1
Luminary
Luminary
No, I don't think they'll ever learn, unless whoever is leading that team is sacked. I had contacted the chief exec with the same complaint that Arlo release versions of apps without testing and that VPN wasn't working on Android. I never got an acknowledgement, so either he didn't get it or doesn't care.

It's absolutely ridiculous that one spends hundreds of pounds on a system that doesn't work or gets broken every time there is an app update/release.
Johnny290
Mentor
Mentor
Yep you are correct I've been dealing with their mess ups for years the engineers are incompetent. If I did it again I would not be buying an Arlo system
Johnny290
Mentor
Mentor
another irresponsible broken update by Arlo. Once again the engineers at Arlo have released an update without testing it. The new app 351 is not working properly. SD card is not available. I downgraded to the old app 323 and everything works fine.
Model: VMB5000 | Arlo Ultra SmartHub
88Gabe
Star
Star
Is there a link to downgrade or point me in the right direction. I failed to mentioned port forwarding after the upgrade has also stopped working.
88Gabe
Star
Star
We need to raise this on social media. There must be 1000s of people if not millions experiencing the same issues. We are probably tech savvy enough. Imagine the mums n dads that aren't that technical ringing the help desk in India and going through the motions, leading them on a wild goose chase, it's really unacceptable in today's standards.
jguerdat
Guru Guru
Guru

I've already reported this issue and I'd suggest using the Contact Support link at the bottom here to increase pressure.

Catchbag
Star
Star
I agree. Socialise wide and far. Target all FB advertising. Its been one issue after another or a degradation in funtionality for years. Terrible really. This is a security product supposedly, joke!
Model: VMB5000 | Arlo Ultra SmartHub
Solarize
Initiate
Initiate
I save my recordings to my hub and have been able to view them in the "hub option" in library but for the past two days, the app hasnt shown the hub option.
I have restarted the app several times and even done a phone restart.
I am connected to the wifi that host the hub.
Please help!
Not being able to easily see my recordings, all of a sudden, is very frustrating.
Model: VMB5000 | Arlo Ultra SmartHub
dcfox1
Master
Master

@Solarize You never said witch phone app but for Android there has been a problem with version 3.5.1 that Arlo is aware of in other threads here. This may be combined with the thread. 

jrodridguez0555
Initiate
Initiate

Amen, Arlo by far is the worst technological purchase I have ever made. Looks like the latest update was intentional, as the online portal for cameras also has the local viewing removed. 

 

ARLO Please REFUND MY PURCHASE!!!

 

Sooo sick of this company stripping the most essential security needs and forcing subscription model down everyone throats. GET OVER IT CAMERA SYSTEMS DO NOT REQUIRE MONHLY SUBSCRIPTIONS YOU THIEVING A##$#$$#

dcfox1
Master
Master

@jrodridguez0555 wrote:

Amen, Arlo by far is the worst technological purchase I have ever made. Looks like the latest update was intentional, as the online portal for cameras also has the local viewing removed. 

 

 


FWIW you never could access Local recordings via the Web Portal. 

AndyDOM
Aspirant
Aspirant

Hi there. Same problem with my system. After the update can't acces my local library. Please fix it! Thanks!

Model: VMB5000 | Arlo Ultra SmartHub