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No 4K live stream over LAN on latest iPad Pro

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toiumbagd
Aspirant
Aspirant

4K live streaming NOT WORKING on latest gen iPad Pro 11” with iOS 12.1.3 (didn’t work with iOS 12.1.2 either). 4K videos clips do however play fine from the library on the device.  Have latest firmware on smart base and cameras Arlo Ultra VMC5040 - 1.060.20.13_30758 & Arlo SmartHub VMB5000 - 1.12.0.4_30736

 

works perfectly on iPhone XS for both live stream and library clips. 

9 REPLIES 9
JamesC
Community Manager
Community Manager

toiumbagd,

 

Do you have the latest version of the iOS Arlo mobile app downloaded from the app store?

 

JamesC

toiumbagd
Aspirant
Aspirant
I sure do!
zincyellowcobra
Luminary
Luminary

@JamesC 

 

I have same issue — 4K livestream doesn’t function on any of our Apple products, iPad Pro’s, iPhone 6s, 7, X. 

jguerdat
Guru Guru
Guru

Latest app and OS?

toiumbagd
Aspirant
Aspirant

Latest of both

zincyellowcobra
Luminary
Luminary

Same for me, latest of both 

JamesC
Community Manager
Community Manager

And just to verify, 4K live streaming is toggled on and Auto Zoom and Tracking is toggled off for the cameras that aren't able to live stream in 4K, correct? 4K live streaming cannot be enabled when Auto Zoom and Tracking is enabled.

 

JamesC

zincyellowcobra
Luminary
Luminary

@JamesC 

 

That is true for me, 4k local stream is enabled. Auto zoom/track is not enabled. 

toiumbagd
Aspirant
Aspirant
That is correct.
Discussion stats
  • 9 Replies
  • 2506 Views
  • 1 Like
  • 4 In Conversation