No 4K live stream over LAN on latest iPad Pro

[toiumbagd]

4K live streaming NOT WORKING on latest gen iPad Pro 11” with iOS 12.1.3 (didn’t work with iOS 12.1.2 either). 4K videos clips do however play fine from the library on the device.  Have latest firmware on smart base and cameras Arlo Ultra VMC5040 - 1.060.20.13_30758 & Arlo SmartHub VMB5000 - 1.12.0.4_30736

works perfectly on iPhone XS for both live stream and library clips. 

[JamesC]

toiumbagd,

Do you have the latest version of the iOS Arlo mobile app downloaded from the app store?

JamesC

[toiumbagd]

I sure do!

[zincyellowcobra]

@JamesC 

I have same issue — 4K livestream doesn’t function on any of our Apple products, iPad Pro’s, iPhone 6s, 7, X. 

[jguerdat]

Latest app and OS?

[toiumbagd]

Latest of both

[zincyellowcobra]

Same for me, latest of both 

[JamesC]

And just to verify, 4K live streaming is toggled on and Auto Zoom and Tracking is toggled off for the cameras that aren't able to live stream in 4K, correct? 4K live streaming cannot be enabled when Auto Zoom and Tracking is enabled.

JamesC

[zincyellowcobra]

@JamesC 

That is true for me, 4k local stream is enabled. Auto zoom/track is not enabled. 

[toiumbagd]

That is correct.