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Firmware Release Notes
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harlequinman,
The issue you're referring to was fixed in the Ultra camera firmware release, not the SmartHub release you're quoting here.
Check to make sure your Ultra camera has the firmware listed here: https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Ultra-VMC5040-1-070-50-2-205-0c7c8e1-19th-...
If you're still seeing the issue, remove the battery from your camera, replace it, and test again.
JamesC
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More importantly I have checked the firmware version for the cameras and they are not the latest i.e. new version 1.070.50.2_205_0c7c8e1, and it tells me there are “no updates” available? Do I need to remove the cameras from the hub and add them back on to kick the firmware updates into happening?
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harlequinman,
The cameras should update automatically overnight if they have not received the update yet. If you do not received the update in the next 24 hours, you may need to reach out to the support team to further investigate the issue.
JamesC
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JamesC after the hub update yesterday my cameras recorded all day without missing sections of the recording but after this mornings camera update they are back to taking a snapshot at the trigger and then missing the next 20 or so seconds and showing the last 10 to 15. So say a car will trigger the camera and that pic shows in the library but then only the last 10 seconds of a 35 sec setting shows the car parked. Everything in between is missing.
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That's the one I was complaining about ever since the Dec. 2 update. It was gone for one day after the last hub update but returned the next day. I've read on here of issues others were having but I wasn't and then after an update they say it's fixed but then I have it, go figure.
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