Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Re: Movement outside of the activity zones are picked up

Reply
Discussion stats
  • 4 Replies
  • 662 Views
  • 1 Like
  • 3 In Conversation
MSLP
Tutor
Tutor
I have Arlo Ultra with 2 cameras. Firmware are up to date as of today (April 13 2020). My problem is that movement outside of the activity zone is picked up and I am getting notification.
Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
MSLP
Tutor
Tutor
I deleted and added new activity zone, it worked fine but looks like the problems happens again next day morning. Something is getting reset.
MSLP
Tutor
Tutor
I'm still waiting for a solution.
BJT_Ultra
Guide
Guide

I got woken up at 3am this morning with an alert caused by my neighbor, outside of my activity zone, I thought this was supposed to be fixed? I have the latest firmware.

JamesC
Community Manager
Community Manager

Arlo recently deployed a cloud update enhancing Activity Zone accuracy. This should improve the experience for users reporting symptoms of motion detection alerts and recordings occurring outside of their defined Activity Zones. We are continuing to monitor Activity Zone behavior and will provide additional enhancements in the coming weeks.

Discussion stats
  • 4 Replies
  • 663 Views
  • 1 Like
  • 3 In Conversation