motion detection false alerts

[jottess]

Arlo Ultra detects motion almost continuously. The situation has been unchanged since my last post on 28.07.2021. The library is full of events where no motion in the field of view can be identified. I've changed the sensitivity as low as 1 but even then the motion is detected in spite there is no any object in the field of view. At same time, at sensitivity level 1 the person shall be very close to the camera, approximately 1-2 metre from the lens.

As I understand, the Ultra camera has the built in PIR sensor, which triggers the motion. Any issue with PIR? Anyway, the camera worked very well within the first year after purchase, after the warranty period the false alerts issue has drove me crazy. 

Previously I've posted several times regarding the false motion detection issue. 

https://community.arlo.com/t5/Arlo-Ultra/Arlo-Ultra-doesn-t-show-any-motion-and-continues-for-4-seco...

https://community.arlo.com/t5/Arlo-Ultra/Ultra-started-to-detect-false-motion-detection-Tried-resett...

[jguerdat]

Then it's a faulty camera. Beating your head against a brick wall over and over won't help so use the app to go to Settings, Support and choose your camera. Scroll to Contacts to see what official support may offer, including an RMA if still within warranty.

There have been a lot of cases reported here that have ultimately been resolved by replacing faulty devices. Use your warranty to your advantage.

[StephenB]

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@jottess wrote:

As I understand, the Ultra camera has the built in PIR sensor, which triggers the motion. Any issue with PIR? Anyway, the camera worked very well within the first year after purchase, after the warranty period the false alerts issue has drove me crazy. 

It has two PIR sensors on the camera face, and it is possible that one or both have failed.

I see from your previous posts that a hardware reset of the camera did not help.

Do you have CO/Smoke detection enabled in the smart notifications?  If you do, then try disabling that feature and see if it makes any difference.

[jottess]

Only People, Animal and Vehicles options are ticked under smart notifications.

[jguerdat]

Does this happen only during the day or at night, too?

[jottess]

It happens all around the day.

For testing purposes I've faced the camera towards the light wall indoors, same problem. Also, running Device Utilities>Motion Detection Test, the orange LED flashes even if there is no any physical object moving in the field of view. Even if the sensitivity is set to the lowest level.

[jguerdat]

Then it's a faulty camera. Beating your head against a brick wall over and over won't help so use the app to go to Settings, Support and choose your camera. Scroll to Contacts to see what official support may offer, including an RMA if still within warranty.

There have been a lot of cases reported here that have ultimately been resolved by replacing faulty devices. Use your warranty to your advantage.

[jottess]

Thanks for the update! I've done that several times via the app. Unfortunately the app guides me to virtual asistant or community, at least in the region, I'm based. Virtual assistand is unable to understand my camera's real issue and leads me nowhere.

Love the picture quality of Arlo cameras and the Arlo Secure app, but I'm planning to replace the Arlo camera system with the other company. Hope that it works out better and longer than only a valid warranty period.