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Why is it that local recording no longer work when I leave my local network. Ever since you released the flood light and updated the firmware. Local recordings only works at home over my Wi-Fi when I leave my house it doesn't work anymore. If I setup port forwarding with my Wi-Fi off it will work, but as soon as I close the app and open it again the port forwarding information disappears in the app
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@Johnny290 wrote:
Why is it that local recording no longer work when I leave my local network.
Are we talking about access to the recordings? Or do you mean that there are no local recordings?
In the words, does it stop local recording when you are away?
Are you using geofencing?
And which app are we talking about? iOS? Android?
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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@Johnny290 wrote:
We're talkin about local storage that is on the SD card if you have one inserted
I get that, but I am trying to understand what problem you have.
Local storage comes in different flavours.
What is Direct Storage Access and how do I use it?
If you are talking about accessing the stored data, what are you doing and where does it go wrong?
Does it all boil down to the port forwarding settings?
You could also tell us which app you are using. iOS? Android?
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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@Johnny290 wrote:
I don't need lessons on how to use it
Maybe, but I am sure that I am not alone – see the lack of other replies – in thinking that I need lessons in how to understand what you are doing and where it goes wrong.
For example, I have no idea what this means:
@Johnny290 wrote:
The local storage recordings do not work outside of my Wi-Fi.
Do not work?
Events don't record? You can't access them? They aren't there if you put the memory is a PC? Your mobile app does not show the on-board storage?
That is a list of some of the issues that I have had to investigate when playkng around with local access and my Floodlight.
Any reason why you won't answer this question?
"Which app you are using. iOS? Android?"
I am an Androider. (Too poor to buy Apple.) And I know that iOS apps went through a difficult phase.
I leave you to the tender mercies of the people here who can read between the lines and interpret what is happening at your end.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
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@Johnny290 wrote:
And why should I contact customer service when I believe the problem is on your end your latest app was supposed to fix the problem and it didn't I'm not I'm not the only one having a problem.
Are you trying to fix a problem or start World War 3?
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Yea Its obvious he does not want help.
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