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What happen to this release I’m waiting for this it’s been second half of 2019 any news please let us know thanks
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Introducing Direct Storage Access
We know you’ve been eager for a solution to get easy access to your locally stored videos without dealing with the hassle of removing the microSD card or USB drive from your SmartHub, and we’re excited to announce the availability of our new Direct Storage Access feature on Arlo SmartHubs (VMB5000 and VMB4540). Direct Storage Access feature is now available on Android and iOS.
Direct Storage Access is an alternate storage option for those of you that are specifically looking for ways to access videos stored locally on the media cards on select Arlo SmartHubs. Instead of pulling out the micro SD card or USB storage and plugging it into your computer to view videos, Direct Storage Access gives you a simple way to directly view videos at the full resolution of your Arlo camera through your Arlo App over the local network.
Please note that Direct Storage Access is not an Arlo Smart feature, but for many of you with Arlo Smart subscription, Direct Storage Access is an incremental storage solution to the existing experience with Arlo Smart.
Point-to-Point Peace of Mind
We know that some users who value security and privacy prefer to store their video recordings on-site versus on a third-party server in the cloud. As such, Direct Storage Access is architected to provide direct point-to-point access to locally stored videos ensuring that the videos are never passed through or processed by any intermediate server.
When you choose to store videos locally, your content remains totally yours and local on your own network at all times. However, this also means that Arlo can’t process thumbnails at this time because that is normally accomplished via cloud assets that will no longer be receiving the clips. We know this might be disappointing to some, but it is important we remain pure to the privacy expectations for Direct Storage Access. Arlo is looking into alternative methods for producing thumbnails for a future version of this feature.
Remote Access to Locally Stored Videos
For those that want to access locally stored videos remotely, this privacy first architecture creates several options. Each option has its advantages and disadvantages and is further complicated by the fact that ISPs typically block incoming requests.
- VPN: many advanced routers for home and small businesses have built in VPN functionality that provides the most secure access to your local network and stored files.
- Port forwarding: you can configure your router to forward an outward facing port to the Arlo SmartHub for convenient but less secure access to your locally stored files.
The Arlo App provides configuration instructions to set-up a port forwarding connections. For more information, please visit: https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it
Both options ensure that your files are not being processed, reflected, or forwarded through a third party site or server. Arlo is also investigating additional privacy options for remote access that are consistent with this stance.
Direct Storage Access is a high-performance solution fully integrated into the Arlo App that ensures your locally stored, full resolution videos are truly under your control to ensure the privacy and security you expect. And we look forward to your feedback and suggestions as we consider further features and enhancements in the future.
-The Arlo Team
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Thx for response but can’t find it
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Got it thanks
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I am too interested in this, as I understand it currently, Arlo Ultra requires a Monthly Subscription to Arlo Smart Premier to use ANY features at the moment and you cannot access your locally stored clips on the Ultra Base Station unless you have a Arlo Smart Premier Plan, and if you have a Micro SD card installed and are trying to access the clips locally avoiding the now monthly cost for the Arlo Smart Premier Plan via the current shipping version of the Arlo App, you can’t. I was told by your support team you have to take the Micro SD card out of the Ultra Base Station each time and view the clips on a computer, which is a major inconvenience. Below is a KBase article that is listed that indicates..this feature may be coming? I thought we are now in the second half of 2019?
https://kb.arlo.com/000062202/Can-I-access-clips-stored-locally-on-my-Arlo-Ultra-camera
Also after talking with your support team over the last few days (Noreen S and Ren) that Arlo Ultra is indeed very different when comparing it to the Arlo Pro and Pro 2, but not really in a good way. You not only have to pay a premium for the system itself ($600+) then you have to pay an additional fee for Premium Video Recording Per Camera ($1.99) so your premium 4K Cameras you just bought will actually record in 4K. On top of that it seems that your “Annual Subscription” is no longer being offered as of August 1st 2019. Current Arlo Ultra users with the 1 year free Arlo Smart Premier membership will be now forced to pay a “Monthly Subscription” fee for their premium 4K camera system to even work moving forward. As I understand it, the Basic Plan, now called the “Free Plan” is having issues, and the features offered to Arlo Ultra users that choose to be apart of the Free Plan instead, after their 1 year Arlo Smart Premier membership runs out, these free features that you have listed currently do not work, such as:
- Remote and local live streaming
- Push notifications
- Auto Zoom and Tracking
- Two-way audio
- Local SD card recording
https://kb.arlo.com/000062162/What-options-will-I-have-when-the-Arlo-Smart-Premier-1-year-service-pl...
These features currently Do NOT work. Is there any ETA on getting these features working? It would be great if it worked as currently advertised in your KBase articles before our Arlo Smart Premier Subscription ends. If not, why wouldn’t I just buy a Arlo Pro or Pro 2, because comparing the features of them all now, the Pro and Pro 2 seem better options with the limitations currently in place for the Arlo Ultra Cameras.
I will be looking forward to your reply.
Best,
- D
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dj3w3ll1,
Remote access to local storage is still being worked on with an ETA for sometime in the second half of this year. You can find more information about this here: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of 2019
If you have Ultra with no subscription plan, you will still receive the features listed here: What options will I have when the Arlo Smart Premier 1-year service plan ends?
If you're having trouble with these features, please contact the Arlo Support Team to further investigate.
JamesC
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So my question is again, when will this be restored, so we don’t have to pay for a Smart Premier Plan after the 1 year free membership expires?
I will be awaiting your response.
Best,
- D
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@Syrathos wrote:
It’s in the pipeline to be coming, but not sure on the timeline.
The only clue as to timing is that Arlo announced this feature in response to complaints that there is to be no permanent cloud storage for Ultra systems after the first year's bundled subscription.
Without a subscription of any sort, users are stuck with local recording and the need to take out the memory chip if you want to look at recordings.
As the Ultra system first arrived at the beginning of the year, those first adopters ill fall off the subscription system some time next February.
There is one wrinkle on that timing, the official Ultra release was in April. The early stuff was when Best Buy jumped the gun. So, sometime between February and April seems to be the deadline for local access. Miss that and there would be hell to pay from aggrieved buyers.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Thanks again!
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In the beginning of the year Arlo announced that remote SD card access functionality will be available in the second half of 2019 without requiring subscription. Is this something Arlo is still working on? Is there an updated timeline on when this feature will be available?
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MaximKa,
Remote access to local storage is still slated for release in the second half of this year.
JamesC
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@MaximKa wrote:
In the beginning of the year Arlo announced that remote SD card access functionality will be available in the second half of 2019 without requiring subscription. Is this something Arlo is still working on? Is there an updated timeline on when this feature will be available?
If this feature isn't available by the time that the first Ultra subscriptions die – next January, although April was the official launch – there will be street demonstrations that match those of last month's climate change marches.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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@JamesC
Can you please shed some light on what is happening with this promised feature?
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Any good news for this update , I have 2 cameras that I am not using because of this issue
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Tested it out and can confirm it works for Arlo Baby but not working yet for Ultra, so maybe soon.
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