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I already experienced this issue once but I could solve it by deleting and reinstalling the app and by restarting my phone. This time however, I was unsuccessful with those steps. Also rebooting my base station did not fix the problem. The cameras are working fine and all the settings seem to be alright but the local videos are just not shown in the library and two days ago everything was shown normally in the Arlo app. I did not change any setting. The change happened from one day to another without any reason.
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Hello,
An update to fix this issue was released as part of the Arlo Android app 2.17, Can you please download the latest version of the Arlo mobile app 2.17 & test this again?
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same here they are not recording anything to the cloud with in the last week absolutely nothing. and I just seemingly switched to monthly subscriptions. If this continues I will stop using anything from them im sick of this.
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WHat is the indication - no way to select local recordings or not able to view them when selected? Safely eject the card and use a computer to verify the health of the file system. You may need to reformat it.
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I cannot select the local storage at all. I ejected the card from the base station and all the videos are properly recorded on the micro SD card. Wondering what the problem could be?
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The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
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Hello,
An update to fix this issue was released as part of the Arlo Android app 2.17, Can you please download the latest version of the Arlo mobile app 2.17 & test this again?
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Hi Shayne,
I just downloaded the new version but to no avail. I still cannot chose local storage and no videos show up in my library. Thanks for your effort!
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By the way do we get a refund for the month it doesn’t work?
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I can get on line but there is no video in the cloud’s library and hasn’t been as well as through the arlo app.
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Dear Shayne,
No, I cannot access the stored videos via Web either. I am also using an Android device. Therefore, I cannot make any statements regarding iOS.
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This issue sounds different than before. Please contact the Support Team to further investigate this issue you are experiencing. Arlo Tech Support
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How are the problems different than before? Nothing has changed since the access to the local library disappeared...
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That is true indeed. However, both problems are there and both are connected with the access to the recordings of the Arlo cameras. Apparently, neither the local storage access nor the access via cloud are currently working.
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