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Iphone push notifications not making any sound

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GuybrushThreep
Aspirant
Aspirant

I installed new Arlo Ultra cameras.  I use an iphone 10.  I cannot get the arlo push notifications to make a sound on my iphone... it only makes a haptic vibration.  It will make a sound on my ipad.  It will make a sound on my apple watch.  Yes, I have tried every option on the iphone under Sounds & Haptics, under Notifications, and under the setting for the Arlo app.  No, my phone is not on DND.  Has anyone else had this issue?

 

 

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @GuybrushThreep

 

I have a few questions for you.

  1. Have you tried to remove & re-install the Arlo mobile app?
  2. What iOS version is your iphone running?
  3. Which version of the Arlo app are you running?
GuybrushThreep
Aspirant
Aspirant

1.  Just reinstalled the app.  No change

2.  iPhone X iOS 13.6

3.  Version 2.18.1 (619)

 

Thanks

ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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