Arlo|Smart Home Security|Wireless HD Security Cameras

Re: How to avoid logging out by itself?

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K47
Follower
Follower
Hi, my app for Ultra logs me out by itself and it does not record when it’s not logged in. How do I stay logged in?
Model: VMC3030 | Arlo Wire-Free Camera
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StephenB
Guru Guru
Guru

@K47 wrote:
Hi, my app for Ultra logs me out by itself and it does not record when it’s not logged in. How do I stay logged in?

The app isn't involved with the normal motion-detected recording. The camera detects the motion, streams video to the base, which then forwards that video on to Arlo Cloud.

 

So if your system isn't recording, then it's not the app.  The base or camera might be going off-line, or the camera might be disarmed for some reason.

 

Geofencing does through a curve into this, as the app is responsible for telling the system when you are home and when you are away.

 

 

Taybo20
Aspirant
Aspirant
I have this same problem! Geofencing doesn't always work Because of it
Model: VMB5000 | Arlo Ultra Base Station
JamesC
Community Manager
Community Manager

Taybo20,

 

As long as you're minimizing the app (not force closing it or logging out) you should remain logged in. Some mobile devices have power saving settings that force close idle apps, check your devices settings and make sure Arlo isn't being closed with these settings.

 

JamesC

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