How to add free one year subscription for arlo ultra camera’s

[Bigbean]

I have on several posts that once you are the Arlo Ultra hub that your free one year subscription is added automatically. So how do you add the smarthub? That may be the key issue. I am having the same problem. I purchased a 5-pack from a costco in Denver. I am a first time Arlo user so previous accounts to deal with. I set the system up according to instructions but the free subscription was not added automatically. Please help.

[JamesC · Accepted solution]

Bigbean,

I've opened and escalated a ticket based on your description of the issue. An agent will reach out to you shortly with more information.

JamesC