Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2019-09-08 01:21 AM
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Simon-G
Aspirant
Aspirant
‎2019-09-08 01:21 AM

I had an existing Arlo Pro 2 system, with an active 'Arlo Smart Elite' plan. I have just replaced my base stations and cameras with the Arlo Ultra. I am however not getting motion recordings in 4k. From research on here it looks like I may need to upgrade to Premium Video, but this option is not shown anywhere so I can't add it to my plan. Whilst logged in to my account, I go into Subscriptions, and Change Plan, but there is nothing about Premium Video and no mention anywhere of 4K. I'm in the UK if that makes any difference.

 

How do I get recordings in 4k please?

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JamesC
Community Manager
Community Manager
‎2019-09-10 09:59 AM

Simon-G,

 

Once you've gone into subscription settings, select your current Elite subscription and click continue, you should then see the PVR plan. Take a look here for step by step instructions on how to see PVR options: What Arlo subscription do I need to record videos with 4K resolution?

 

JamesC

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