Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification by Oct 31st, 2020 to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Has anyone had to pay a subscription for a secure server? Subscribe to "Micro Software Squad"?

Reply
Discussion stats
  • 4 Replies
  • 207 Views
  • 0 Likes
  • 4 In Conversation
Highlighted
Follower
Follower

Has anyone had to pay a subscription for a secure server? I've had my ultra for 1 year, now im being told for my system to work after 6 mo that I need to subscribe to "micro software squad" in order to use my system. Anyone encounter this problem?

Model: VMB5000 | Arlo Ultra SmartHub
Highlighted
Guru Guru
Guru

Where did you see that info? It wasn't from Arlo.

 

After your trial subscription runs out you either have to pay for a subscription or resort to local recordings on a microSD card in the hub, which are viewable via the app.

Highlighted
Sensei Sensei
Sensei

You didn't try a web search for "Arlo support" did you?

 

Any search like that, whatever the brand you search for, is likely to throw up scam sites that masquerade as genuine brands but are no such thing. They exist to suck you into paying for unnecessary support and can even lead to badly compromised security on your network.

 

Beware.

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
Highlighted
Aspirant
Aspirant

Yes!!!  I was in a chat session with Arlo and explained that my "system" wasn't working properly.  That some of my users couldn't see all of the cameras even though I had granted them access to all of the cameras. The Arlo Expert said to give him 5 mins and he would have a technician call me to resolve this issue.   Then this third party Micro Software Squad called me and told me I had to purchase a $149 subscription for a network protection update that is not including with my monthly Arlo subscription.  It sounded queer to me and I decided not to give this person my credit card. 

Model: VML4030 | Arlo Go 3G/4G LTE Wire-Free Camera
Highlighted
Sensei Sensei
Sensei

@laurenja wrote:

Yes!!!  I was in a chat session with Arlo and explained that my "system" wasn't working properly. 

 


How did you start that chat session?

 

Are you sure that it was Arlo?

 

As you can see from the previous conversation this sound like an "intercepted" conversation that has nothing to down with Arlo.

 

Sadly it is an industry wide issue. Cowboy operators hijack web searches and deal up fake phone numbers that suck people into all manner of scam.

 


@laurenja wrote:

Then this third party Micro Software Squad called me and told me I had to purchase a $149 subscription for a network protection update that is not including with my monthly Arlo subscription. 

 


Sounds seriously dodgy.

 


@laurenja wrote:

It sounded queer to me and I decided not to give this person my credit card. 


Wise move.

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
Discussion stats
  • 4 Replies
  • 208 Views
  • 0 Likes
  • 4 In Conversation