Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Custom Schedule Rules do not work on Utlra Smart Hub

Reply
Discussion stats
  • 1 Reply
  • 362 Views
  • 0 Likes
  • 2 In Conversation
Arlo618
Star
Star

Hi all

 

I recently upgraded from the Arlo pro 2 set up to the Smart Hub with two Ultra cams. I also have the light bridge with two lights.  I re-created the same rules and custom modes and schedules as i had before and suddenly noticed that the cameras stopped recording.  The lights would detect motion and send a notification, the Ultras would activate (i saw red lights come on) but no recordings were made.

 

I removed the custom modes (Night mode) and disabled Schedule, leaving the system in Armed mode and all cameras started recording as normal.

 

Is this a known issue?

1 REPLY 1
JamesC
Community Manager
Community Manager

Arlo618,

 

It sounds like there could be a problem with the way the custom mode is created, can you provide a screenshot of the rules?

 

JamesC

Discussion stats
  • 1 Reply
  • 363 Views
  • 0 Likes
  • 2 In Conversation