Since I switched to the 4k plan, I am noticing that some of the thumbnails in the library are corrupt (grey and fuzzy), yet when I open the video and play them it seems fine. It only seems to affect one of my cameras, and only the cloud files, the local storage ones seem fine.
Known problem? Any ideas how to resolve?
Solved! Go to Solution.
I'm also getting this issue after their last firmware update, its really annoying.. especially their so called "smart notifications" the picture preview is either green, grey or pixelated. horrible product. had nothing but issues from day one.
wonkypenguin you say it is only happening on one cam. Is that cam on battery or power. I have 5 of 7 on power for the 3 sec. roll back and it seems the thumbnail has always or at least most often had the thumbnail gray on those cams. I assumed it had to do with those 3 sec.