Is anyone using Continuous Video Recording with Ultra 2 cameras? I purchased the CVR subscription but I can’t get the feature working. I have a case open with Arlo support but have not heard back from them. I have a software development background so I sent Arlo support exact steps on how to reproduce my problem including five screen shots.
Yes - I know that AC power is required to use CVR feature.
So back to my question. Does anyone have Continuous Video Recording working with Ultra 2 cameras?
Solved! Go to Solution.
Subscription > CVR Plan
Shows 1 camera participating in CVR subscription
It even shows a renewal date one month from the date I enrolled
Subscription > CVR Plan > Change Plan
Shows my correct camera name enrolled with 14 day option selected
Devices > clock icon of CVR camera
Shows timeline but you can’t select a range to see video
Error message “Add CVR plan to your camera to your camera to use timeline
Pressing UPGRADE NOW takes me right back to the Subscriptions screen which
shows I have already added a camera to CVR plan.
So the inconsistent screens suggests that I have a software problem not a configuration problem. I sent all these screen shots to Arlo support last week.