Connection of a hub with new glass fiber hub

[MK18072000]

HI Team, I had a working system - now we changed to high speed glass fiber connection and since then the hub does not connect to the router anymore. What help can you advise? Or is the hub not working with this fast routers? Thanks a lot br michael

[StephenB]

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@MK18072000 wrote:

HI Team, I had a working system - now we changed to high speed glass fiber connection and since then the hub does not connect to the router anymore. 

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What is the manufacturer/model of the new router?

Do you happen to have an ethernet switch?

[MK18072000]

Hi the model is a Altice LABS Model GR140DG - not sure about an Ethernet switch - not an IT specialist . Hope this helps thanks 

[StephenB]

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@MK18072000 wrote:

 not sure about an Ethernet switch - not an IT specialist

You'd know if you had one.

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@MK18072000 wrote:

The model is a Altice LABS Model GR140DG -

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Thx.  The hubs use an older ethernet protocol (called "fast ethernet").  Some new routers are dropping fast ethernet from some or more of their ethernet ports.  But your router does support fast ethernet, so that is not the problem.

Do you know how to  log into your router?  If you do, then I suggest looking at the devices page in the router's web page, and see if it shows the Arlo hub.