Cannot login to my Arlo account on my laptop. Says cannot recognize device.

[Carol00]

I cannot login to my Arlo account on my laptop.  It says cannot recognise device so send a push notification, but I never get the notification on my phone and then it times out.

[dcfox1]

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@Carol00 wrote:

I cannot login to my Arlo account on my laptop.  It says cannot recognise device so send a push notification, but I never get the notification on my phone and then it times out.

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Sounds like you have 2FA issue. A lap top is not a trusted device so it will send a push notification to you phone with a verification code. You should have your phone as a trusted device and would get the notification. 

What is two-step verification and how do I set it up? (arlo.com)

[Carol00]

I've tried setting that up but I don't get the notification on my phone.

[dcfox1]

Does the app work on the phone otherwise and have you made it a trusted device per the article. 

[Carol00 · Accepted solution]

I've worked it out now.  I had the wrong number including country code