Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Cannot login to my Arlo account on my laptop. Says cannot recognize device.

Reply
Discussion stats
  • 4 Replies
  • 227 Views
  • 0 Likes
  • 2 In Conversation
Aspirant
Aspirant

I cannot login to my Arlo account on my laptop.  It says cannot recognise device so send a push notification, but I never get the notification on my phone and then it times out.

Model: VMC5040 | Arlo Ultra Wire-Free Camera

Accepted Solutions
Aspirant
Aspirant

I've worked it out now.  I had the wrong number including country code

View solution in original post


All Replies
Hero
Hero

@Carol00 wrote:

I cannot login to my Arlo account on my laptop.  It says cannot recognise device so send a push notification, but I never get the notification on my phone and then it times out.


Sounds like you have 2FA issue. A lap top is not a trusted device so it will send a push notification to you phone with a verification code. You should have your phone as a trusted device and would get the notification. 

What is two-step verification and how do I set it up? (arlo.com)

Aspirant
Aspirant

I've tried setting that up but I don't get the notification on my phone.

Hero
Hero

Does the app work on the phone otherwise and have you made it a trusted device per the article. 

Aspirant
Aspirant

I've worked it out now.  I had the wrong number including country code

View solution in original post

Discussion stats
  • 4 Replies
  • 228 Views
  • 0 Likes
  • 2 In Conversation