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Cannot connect to my swisscom router

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  • ‎2020-01-29 07:48 AM
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Bruce2020
Follower
Follower
‎2020-01-29 07:48 AM

I cannot connect to my new Arlo ultra basestation to my Swisscom router 

The light on the basestation is solid blue but my Arlo App cannot seem to find the basestation 

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JamesC
Community Manager
Community Manager
‎2020-01-30 10:37 AM

Bruce2020,

 

Are you using a mobile device? Is it connected to the same network as the SmartHub?

 

JamesC

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StephenB
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‎2020-02-03 04:27 AM
@Bruce2020 wrote:

I cannot connect to my new Arlo ultra basestation to my Swisscom router 

The light on the basestation is solid blue but my Arlo App cannot seem to find the basestation 

Have you tried adding it from a PC using https://my.arlo.com ?

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