Can't view recordings from Windows 10 PC Web based browsers Google Chrome or Microsoft Edge.

[gregs46]

I can not view recorded images on a Windows 10 PC with a Web based browser, but I can from an Apple iPad on Safari.

Any ideas?

[StephenB]

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@gregs46 wrote:

I can not view recorded images on a Windows 10 PC with a Web based browser, but I can from an Apple iPad on Safari.

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2K and 4K recordings use the HEVC codec - which is not supported in Chrome or Firefox.

Edge on the other hand will often (but not always) play them.  You need to be using a PC with at least a 6th generation processor.  I also needed to install the Microsoft HEVC windows extension from the Microsoft store ($.099 USD).  Some others didn't need the extension, so maybe try accessing the library using Edge w/o it first.

[gregs46]

I have a 3rd generation Intel i7 processor listed as 034-----, which is below 10th generation. Will installing the HEVC codec help at all? Thanks, in advance.

[StephenB · Accepted solution]

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@gregs46 wrote:

I have a 3rd generation Intel i7 processor listed as 034-----, which is below 10th generation. Will installing the HEVC codec help at all? 

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Unfortunately, no.

[gregs46]

Thanks, problem resolved- 1 PC is 6th generation the other is 3rd which I no longer use to try to view recordings.