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Can't select source in Android app
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Hopefully just a user error.
Using the Android app (v2.16.1_27099), clicking on the library I can't see an option to select the source so I can view locally stored clips ( I don't have a cloud subscription).
Admittedly I haven't tried to do this for while (had the system disarmed during Covid-19 lockdown) so I may be missing something simple. I ejected the SD card and checked on PC, there are definitely clips on the card.
Any thoughts/ideas please.
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@Floydbloke wrote:
Using the Android app (v2.16.1_27099), clicking on the library I can't see an option to select the source so I can view locally stored clips ( I don't have a cloud subscription).
Have you set up direct storage access?
What is Direct Storage Access and how do I use it?
In the Android app, you should see the choice of cloud/local.
Unfortunately, my experience is that the link to local storage has a habit of vanishing.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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@michaelkenward wrote:
Unfortunately, my experience is that the link to local storage has a habit of vanishing.
I've seen that also. Force-stopping the app, and restarting it usually brings it back.
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@StephenB wrote:
@michaelkenward wrote:
Unfortunately, my experience is that the link to local storage has a habit of vanishing.
I've seen that also. Force-stopping the app, and restarting it usually brings it back.
Good advice.
It seems to work here too.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Yes, good advice and there has been a lot of good and helpful advice on here and people ready to help. However that wouldn't be the main problem, the problem is that a top of the line product a year and a half old should not require this continual fixing. To someone enjoying tech it might even be fun figuring it out but not what most people buy a security system for. I know many people with other systems that never have to maintain their systems once installed. Consider if you had spent more than $2000 on a TV and it had these constant issues and every firmware caused it to malfunction and you missed your shows, would you not be raging against the product. When working they are a great system but I didn't buy them to work on, I used to enjoy finding and fixing computer issues but now I just want them to work and the same with my security.
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Thank you all.
Went through and disable then re-enabled SD card and direct storage access. Force-stopped and restarted the app and we're back in business.
LandJS is right, a premium-priced product shouldn't be this flaky.
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