Arlo|Smart Home Security|Wireless HD Security Cameras

Can't add devices to Ultra Hub

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Cameras stopped recording. I remove the cameras now trying to sync Cameras to ultra hub and unable to sync cameras
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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I've already had 3 Ultra cameras (I have 6) replaced by Arlo support because they stopped functioning. And now for the 2nd time all my cameras have stopped recording, so I have removed them and now I'm unable to sync them back with the base. Product support is excellent, however, the products themselves are terrible. Look elsewhere...
Model: VMB5000 | Arlo Ultra SmartHub
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Guide
Guide

Yes, they are complete garbage of a product, filled with gimmick features they look amazing on paper but dont work real world. make sure you spread the word to keep people away from buying into the misery that is Arlo. 

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Guru Guru
Guru

try to move the hub as far away from your router and attempt to sync.... when its near it can cause some issues at time.

 

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Morse is faster than texting!
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Guru Guru
Guru

Have you tried using the sync button on the bottom of the camera (not the case)?

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yes the hub is about 10' or more away from the router. I was able to get the cameras to sync after removing the cameras and the hub and reinstalling everything. now they seem to be working. temporarily at least...
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tried the sync button and every other combination available. after removing the hub and cameras I was able to sync them again and the video is back to recording activities...
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I had to remove the hub and cameras and re-add them to get the cameras to sync. I can't believe what a pita maintaining the ultra system is...
I know folks that have the previous arlo camera versions and they work without any issues so maybe I just picked the wrong version, being the ultra...
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Aspirant
Aspirant
I have had the same
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Discussion stats
  • 8 Replies
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