Arlo|Smart Home Security|Wireless HD Security Cameras

CVR timeline missing in new app

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ICE50
Follower
Follower

The new app has appeared on my iPhone and I can no longer see my cvr timeline. Cvr is still on my subscription - how do i view my cvr timeline?

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BrookeN
Arlo Moderator
Arlo Moderator
  1. Launch the Arlo Secure App or log in to my.arlo.com.
  2. Tap or click Devices.
  3. Select the Arlo camera with CVR.
  4. Tap or click CVR.
Shik
Aspirant
Aspirant

In my plan i can see which camera is on cvr, but when click on the respective camera feed or device, there is no button or cvr option. In myarlo page i can only see confirmation of my cvr subscription for which camera, but no option to actually watch the cvr.

 

How can i access my cvr feed. Did exactly what was recommeded by the moderator, but no cvr option anymore (and yes i paid for it)

UPDATE: it does work in my iphone app, but not in my ipad app. In the ipad app i can select a date, but then nothing happens while in the iphone app i get the option to choose versus feed or cvr

BrookeN
Arlo Moderator
Arlo Moderator

Are you on android or iOS? Can you also please provide which firmware you are on? Can you send a screenshot showing the missing timeline as well? Thank you. 

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