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Solved! Go to Solution.
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RichO_NZ,
You will need to navigate to Settings > Subscriptions > CVR Plan > Change Plan
From here select the desired camera for CVR and complete the subscription flow.
JamesC
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RichO_NZ,
You will need to navigate to Settings > Subscriptions > CVR Plan > Change Plan
From here select the desired camera for CVR and complete the subscription flow.
JamesC
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I finally managed to get a hold of someone in Arlo who could actually be of use (appears to be a difficult thing). They changed the way the CVR worked and to change cameras they are now saying you have to cancel a subscription on the camera you want to remove it from and they will pro-rata a refund. Then you subscribe to CVR with the new camera. A **bleep** system removing the ability to easily change which camera has CVR. Hopefully they come to their senses and change it back.
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And this doesn’t include the recent update from hell. The firmware update on December 18 actually made my system work great - first time ever. With the December 31 update, 2 of my 4 cameras fail to connect and my base station requires numerous restarts. 🤦🏻♂️
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I had the same problem, but with an added wrinkle. I paid for a year long subscription, so if I switch I get charged the higher monthly price...just horrible planning and execution.
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Just an update. I have been trying to follow up with Customer Support, but as you might have guessed, have gotten nowhere.
The latest update from Customer Support:
Good day!
I am doing a follow-up in relation to your open ticket which was about wanted to transfer the CVR plan to another camera. It has been several days from my last correspondence and it seems that I have not received any updates from you. For now, I will be closing this ticket.
Of course, I have replied three times, the third time just now, and have received the automated response confirming my updates. Plus I started keeping a record of this and have screen captures, since this isn't my first time dealing with Arlo support.
It is just sad. I love the product itself, have multiple units, and I want to keep supporting them even more by using their CVR services, but geez, this isn't how to do it.
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