Brand new system not showing videos in library

[RobBank]

Just purchased a 2 cam ultra system, got everything setup, tested the motion detection etc etc, verified the cam was reacting to the movement when armed, yet nothing appears in the library. I have a great internet connection. I also get no notifications despite it being on.

Please help?

Considering returning at this point if I can even see an detected motion.
Very disappointed.

[RobBank]

I should add I turned on SD recording and the SD shows no capacity has been used.

[StephenB]

Does manual recording work?

Note you need a subscription to save recordings on the ultra.  They will be rolling out Direct access to local storage in a few months.  You can get a trial subscription to cover the gap.